Lead operations. Elevate service. Make every member interaction count.
Ready to take ownership of a high-impact pensions operation where quality, leadership, and memeber experience truly matter?
We're looking for an Administration Manager to lead the day-to-day delivery of pension scheme administration - driving performance, developing people, and ensuring exceptional service for members and clients alike.
Why this role?
This is a hands-on leadership role with real influence. You'll oversee complex pension operations, shape the member journey, and lead multi-level teams - while working closely with trustees, advisers, and senior stakeholders.
If you enjoy balancing operational control with strategic improvement, this is where you'll thrive.
What you'll be doing
You'll take full ownership of administration delivery across a portfolio of schemes-ensuring everything runs smoothly, compliantly, and to the highest standard.
- Lead end-to-end scheme administration - from retirements and transfers to complex member events.
- Own operational performance - managing SLAs, KPIs, and quality across all activities.
- Sign off complex casework - ensuring accuracy, compliance, and consistency.
- Drive continuous improvement - using insight, data, and root cause analysis to raise standards.
Lead and grow your team
You'll inspire and develop a team of Team Leaders and administrators-building capability and accountability at every level.
- Coach, mentor, and develop high-performing teams.
- Manage resource planning and workload allocation.
- Foster a culture of continuous improvement and client focus.
- Set clear expectations and drive performance.
Be a trusted partner
You'll work closely with clients and stakeholders-bringing confidence, clarity, and expertise.
- Act as a key contact for trustees, employers, and advisers.
- Present at trustee meetings and lead administration reporting.
- Support onboarding and contribute to new business opportunities.
What we're looking for
You're an experienced pensions professional with strong leadership instincts and a passion for operational excellence.
- Proven experience in pensions administration (DB).
- Strong track record of leading teams and managing performance.
- Deep understanding of pension regulations and governance.
- Confident managing stakeholders and presenting at senior level.
- Data-driven, commercially aware, and solutions-focused.
The opportunity
This is your chance to lead a critical function, shape how services are delivered, and make a tangible difference to both clients and members - while building a high-performing team around you.
If you're ready to step into a role where leadership, service, and impact come together, we'd love to hear from you. Call Hayley Brockwell today on 01279 859000 to explore this further.
